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Frequently
Asked Questions about MERILab
What is Dynamic Alignment?
Dynamic Alignment is a method
of measuring the wheel alignment of a vehicle based
on how the tire's tread contacting the road surface
wants to roll down the road. The MERILab Dynamic Aligner
evaluates the resulting forces, adjusts the roller modules
until there are no forces involved, and thus determines
the alignment of the vehicle.
What is DataWeb,
and how does it differ from Data Collection?
DataWeb is an enhancement
of the MERILab Data Collection System that provides
the plant with valuable analysis of the alignment equipment
and process. The Data Collection system connects the
alignment process to associated equipment and systems
such as reset and audit machines, and provides the means
of acquiring and disseminating the resulting information.
The DataWeb System takes the data obtained by the Data
Collection system and sends it via e-mail to MERILab
where automatic reports are generated and analyzed by
alignment experts who then notify the customers of any
significant trends.
What is the
Expert System/Sage System?
The Expert System/Sage System
is a multimedia software program designed to be your
in-plant expert on the equipment. It is a unique solution
to your training, maintenance, troubleshooting, and
reference needs. The Expert/Sage System is the premier
tool to facilitate speedy repairs, correct process,
informed personnel, and easy-to-find information. Systems
can be developed on any product or process, regardless
of manufacturer or application.
What is the
benefit of a service contract?
A MERILab service contract
assures that a MERILab service representative will visit
your plant on a routine basis to inspect, maintain,
and make any necessary adjustments to the equipment.
This is an effective way to keep your equipment functioning
well and extend the life of the machine.
Is MERILab the
same as Merrill Engineering Laboratories?
When the ownership of Merrill Engineering
Laboratories changed from Marcellus S. Merrill to
M. Stanley Merrill in 1986, the name of the company
was changed to MERILab, signifying a new era
in the company's history. Therefore, the company is
technically the same, but in reality, MERILab surpasses
the old Merrill Engineering Laboratories in engineering
prowess, innovation, customer focus, service, and
flexibility.
What is the relationship
between MERILab and MERILab Ltd.?
MERILab and MERILab Ltd.,
which is located in Chesterfield, England, are under
the same ownership. They are separate entities, but
work very closely to ensure the same high levels of
customer focus, quality, and service. MERILab and MERILab
Ltd. also provide customers with design and build capabilities
on two continents, and maximize the strengths of employees
on both sides of the ocean. The relationship is beneficial
to both companies and to their customers.
How many
locations does MERILab have?
MERILab has offices in Englewood,
Colorado; Troy, Michigan; Mexico City, Mexico; Minneapolis,
Minnesota; and our sister company MERILab Ltd. in Chesterfield,
England.
What options
and accessories to your alignment equipment do you offer?
The number of options and accessories for all our
products are too numerous to list here. MERILab has
many standardized options and accessories that are
built into the machines, but they are also custom-designed
for the individual customer. Any list of options and
accessories is not comprehensive because the list
can include almost anything a customer might ask for.
What equipment
have you retrofitted with your NCA system?
Currently, MERILab has successfully
retrofitted Anzen, Fori, and Modern aligners with MERILab's
non-contact alignment (NCA) system and software. We
are capable of retrofitting any existing alignment system.
How many service
personnel does MERILab have?
MERILab and MERILab Ltd. have
9 full-time, dedicated service personnel: 3 located
in Detroit, Michigan, 3 located in Denver, Colorado,
and 3 located in Chesterfield, England. In addition,
8 other US employees make service calls as needed,
as do 2 UK employees and one Mexico employee.
What is
the relationship between AuE and MERILab?
AuE and MERILab are completely
independent companies that have come together in a
partnership to provide each other with sales and service
support for given products. This provides the customers
of both companies with expanded expertise and service
capability.
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